Shipping Policy

Riley’s Way physical products are made, packed, and shipped with care. Most items are produced after an order is placed, which helps us reduce waste and offer a wider range of meaningful designs.

Order processing:

Processing times may vary by product. Customers receive an order confirmation after purchase and tracking information when the order ships.

Shipping:

Shipping times depend on the destination, product type, carrier, and fulfillment partner. Delivery estimates are estimates, not guarantees.

Incorrect addresses:

Customers are responsible for entering a complete and accurate shipping address at checkout. If an address error is discovered, customers should contact Riley’s Way as soon as possible.

Lost, delayed, or damaged orders:

If an order appears lost, delayed, damaged, or incorrect, customers should contact Riley’s Way through the contact page with the order number and photos if applicable.

Local pickup:

Riley’s Way does not currently display local pickup availability on product pages unless local pickup is intentionally enabled.